The Happy Curmudgeon Blog Empowering People to Speak Up and Speak Out!
As I celebrate 38 years in business this September, I’m recalling lessons learned and how those lessons will impact the future. In late August 1982, I asked my boss to become my first client. I had a dog, mortgage and $600 in the bank. With his thumbs-up, a marketing education gained with Ringling Bros. and Barnum & Bailey Circus, and a creative, persevering brain (thanks dad, mom and stepmom Lois), I went to the mountains the next day and sat on a lounge chair in a river reading and drinking a six-pack. The following Monday, I started Mark Lusky Communications with a commitment to provide solid customer service and high-quality writing and marketing communications.
Do you have customer service snafus or stellar experiences to share? If so, feel free to email your thoughts to email@example.com.
The Little Engine That Could: ‘I think I can, I think I can…’
By Mark Lusky aka Happy Curmudgeon Posted September 22, 2020
Many businesses ultimately have succeeded or failed as a result of this tale, which tells of a train stranded on a mountain by an engine failure. Larger engines refuse for numerous reasons to help; a small engine agrees to try and succeeds in accomplishing this tough task while repeating the words, “I think I can, I think I can.”