The Happy Curmudgeon Blog Empowering People to Speak Up and Speak Out!
As companies grow bigger and more global, customer service in many quarters is feeling more like dealing with a caring mom and pop enterprise than a mega-company. That’s clearly the attitude of such companies as Costco, which has been making me feel right at home since 1999. (Full disclosure: I’m an unabashed, biased Costcophile with an article in the August Costco Connection that addresses building and showcasing customer loyalty and service in times both good and bad.)
Do you have customer service snafus or stellar experiences to share? If so, feel free to email your thoughts to email@example.com.
Costco mom and pop caring complements big-time operation
by Mark Lusky aka Happy Curmudgeon Posted August 4, 2020
Costco favors consummate customer service over lots of clever, pricey advertising and marketing. In the 21 years since I joined, their reliable and consistent valuing of me as a customer has been unwavering. Their policies have remained consistent, even as trends and COVID tribulations have ripped through the economy at-large and led to wholesale disruption at many companies.