In the News
Received a nice note about my August article in the September Costco Connection, Member Comments, from Kirk Hazlett in Tampa, FL. Thank you, Kirk!
Excellent article by Mark Lusky ("Building loyalty," August 2020) on communicating during the current COVID-19 (I would suggest any) crisis. Your public-whether they be purchasers of your products, consumers of your services or participants in your activities-want and deserve your heartfelt communication.