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Everyone has thought leadership ideas that can increase influence, grow exposure and promote profits.
The challenge is telling your story in the most compelling and authentic way possible—in your voice.

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We uncover your thought leadership story through interviews, research and synthesizing information from a variety of sources and perspectives. It’s somewhat akin to the famous “Vulcan Mind Meld” process made famous on Star Trek—without the theatrics!

The end product is thought leadership content that represents you accurately, completely and forcefully in the marketplace.

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The Happy Curmudgeon Blog   Empowering People to Speak Up and Speak Out!

While 2020 was a challenging year, customer service changes bolstered by pandemic consequences actually have strengthened positive outcomes. Remote work environments, increased empathy and initiatives implemented to weather the storm have contributed to making and keeping customers happy more consistently. As success stories have spread through social media, mainstream media, word-of-mouth and reviews, companies are adopting measures that have proven successful elsewhere.

Pandemic inspires 2021 customer service trends

Truly, 2020 was the personification of philosopher Plato’s declaration, “Necessity is the mother of invention.” Dictionary.com explains the statement: “A need or problem encourages creative efforts to meet the need or solve the problem. This saying appears in the dialogue Republic, by the ancient Greek philosopher Plato.”

Wow. What a year it was. And, by all accounts, what a year 2021 will be.

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